Catering FAQ
Time:
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Service team will arrive 1 hour or earlier before the function starts. Time is case to case basis.
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PIC will give customer a call prior to arrival.
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PIC will give customer a call if there’s a need to do early set up.
Work Permit & PIC:
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Please provide work permit form or work order from the building management of the venue.
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We will provide the supervisor contact number 1 or 2 days before the event date.
Other Important Details:
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Kindly advise us of the details as follow:
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The time the venue/office operates.
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Provide us the Person in charge or person on standby of the venue contact details
Is Kampong Kravers Halal-certified?
Yes. Kampong Kravers’ menu, central kitchen, & outlets Halal Certified by JAKIM. We strictly only serve halal food and we appreciate your cooperation to ensure our assets are only used for halal food.
Is there a minimum number of pax?
Yes, a minimum of 50 pax is required. However, if your guest list is smaller, please contact our team, we'd be happy to discuss custom options to suit your event.
Are there vegetarian options?
Yes, we can offer a vegetarian-friendly options upon request. Please contact our team for further details so we can accommodate to your needs.
Can I request a themed decoration for the food display?
We do offer limited options for decoration upon charges. Our team can assist on the suitable display for your event.
Can you take a look at my venue before the event date?
Yes, we can arrange for our team to conduct a site visit prior to your event to ensure a seamless setup and equipment flow.
Can I pack left over food after the event?
To ensure guest safety and maintain HACCP compliance, all catered meals are prepared for immediate consumption and should be enjoyed within 3 to 4 hours of delivery. We do not recommend packing or storing leftover food once the event concludes. Please note that Kampong Kravers accepts no liability for food safety issues, food poisoning, or quality degradation arising from the consumption of leftover food packed post-event.
On-Site Staffing & Service Flow
To ensure seamless service, staff allocation is based on your final guest headcount and our sales team’s recommended operational standards.
Role of Our Service Team:
Our trained floor team adheres strictly to Kampong Kravers SOPs—managing everything from central kitchen staging to complete post-event pack-up. On-site, our buffet attendants will:
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Maintain and continuously replenish buffet spreads so food stays fresh and full.
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Perform ongoing table clearing and maintain a spotless dining environment throughout your function.
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Initiate a discreet, phased pack-up of empty trays and excess equipment starting 30 minutes prior to event conclusion to ensure a smooth teardown.
TBC
What time will your team arrive at the venue?
Our team typically arrives 1 to 2 hours prior to your event start time, depending on the complexity of your setup. We ensure everything is fully arranged and ready before your guests arrive. To preserve peak freshness and maintain optimal food temperatures, we schedule set times so dishes are never left out longer than necessary.
Can we arrange for setup a day before the event? Are there extra charges?
Yes, early setup can be arranged based on venue availability. A nominal early setup fee applies depending on your location and logistics requirements. Please speak with our Catering Sales Team to check availability and request a quote.
Will someone contact me on the day of my event?
Absolutely. The event supervisor assigned to your function will contact you on the day of the event with an estimated time of arrival before departing our central kitchen. For your peace of mind, your supervisor's contact details will be shared with you via email 1 to 2 days prior to your event.
What is the deadline to confirm a booking?
We require final confirmation at least 7 working days prior to your event date. Slots are allocated on a first-come, first-served basis and are subject to availability. Planning a last-minute function? We will do our best to accommodate your event, though rush fees or limited menu selections may apply.
Can I upgrade my serveware and tableware?
Yes! You can easily upgrade from standard melamine options to ceramic dishware and stainless steel cutlery at RM10/pax or select our VVIP / Dome Setting for elevated table service.
What if my event does not require on-site service staff?
We offer a convenient Drop-Off Catering Service complete with insulated containers, disposable items, or optional buffet line setup rentals. Contact us to find the right fit for your event layout.
Confirmation & Payment Policy:
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To secure your booking and allow adequate preparation time for our central kitchen and event operations, the following payment schedule applies:
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Booking Deposit: RMXXXX (non-refundable) upon confirmation to lock in your event date.
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50% Intermediate Payment: Due 30 days prior to the event date to initiate bulk ingredient sourcing and menu preparation.
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Balance Settlement: Remaining balance due 14 days prior to the event date to finalize kitchen job orders, assign event supervisors, and schedule transport logistics.
What payment methods do you accept?
We accept payments via direct bank transfer, online banking, and major credit cards (Visa & MasterCard.) If you require tailored payment arrangements, please contact us to speak to our sales team.
Are there surcharges for public holidays and festive eves?
Yes. For events held on official Malaysian Public Holidays and Holiday Eves, a 20% surcharge applies to the total food menu, and standard manpower rates are billed at 2x (double time) to account for holiday operating rates.
Kampong Kravers General Terms & Conditions
1. Food Safety & Consumption Standards
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Service Window: Food is best enjoyed at peak freshness and must be consumed within 3 hours of delivery to the event venue. In compliance with HACCP food safety guidelines, Kampong Kravers accepts no liability or responsibility for food quality degradation, contamination, or health concerns arising from consumption beyond this 3-hour limit.
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Early Setup Requests: Kampong Kravers accepts no liability for food quality or contamination if the client requests table setup more than 2 hours prior to the scheduled event start time.
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Outdoor & Uncontrolled Environments: If the venue or client requires setup/service outdoors or in spaces lacking adequate hygiene or pest control measures, Kampong Kravers will exercise reasonable care but shall not be held liable for contamination or foreign objects resulting from environmental conditions outside our control. Kampong Kravers reserves the right to decline service if a venue presents significant hygiene risks.
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Third-Party Food Items: Kampong Kravers is not liable for food quality, contamination, or health issues resulting from third-party or outside food and beverage items brought into the event by the client or other vendors.
2. Menu Substitutions & Adjustments
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Menu Availability: Kampong Kravers reserves the right to make minor ingredient or dish substitutions ("Chef’s Choice") of equivalent value without prior notice in the event of supply chain disruptions, particularly for bookings confirmed less than 7 working days prior to the event.
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Late Menu Changes: Kampong Kravers is not responsible for deficiencies in food quality or service delay if menu or headcount changes are requested within 48 hours of the event date.
3. On-Site Operations, Setup & Access
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Service Duration: Standard catering service duration is 3 hours. Extensions must be arranged in advance with our management team and are subject to overtime fees.
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Client Representative & On-Site Sign-Off: The client or an authorized representative must be present at the venue to review and sign off on the buffet setup. No setup layout disputes will be entertained once the installation is accepted and our event team leaves the premises.
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Third-Party Handling: Our event crew is strictly assigned to manage Kampong Kravers food and beverage items. If assistance with third-party items or client-owned equipment is required, prior management approval and additional handling fees apply. Kampong Kravers assumes no liability for damage or loss to client-owned items.
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Venue Lift & Logistics Access: For non-ground floor setups, a working service lift adjacent to the loading bay must be available. If stairs must be used due to a lack of service lift access, a manual handling fee starting from RM150 will apply.
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Parking & Loading Approvals: The client must provide clear venue access, designated parking, and necessary loading bay permits. Kampong Kravers is not liable for service delays caused by lack of parking access, unmapped addresses, or last-minute location changes made within 48 hours.
4. Payments & Booking Policy
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Official Payments: Payments must be made exclusively via our approved channels or collected directly by an authorized Kampong Kravers representative.
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Service Adjustments: Kampong Kravers reserves the right to reject, adjust, or apply surcharges to orders resulting from unforeseen operational constraints.
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Package Revisions: All package options, pricing tiers, and menu items are subject to modification or update without prior notice.
5. Force Majeure & Unforeseen Events
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Kampong Kravers shall not be held liable for failure or delay in service delivery resulting from acts of God, extreme weather, natural disasters, riots, strikes, major civil disturbances, or other unforeseen force majeure events beyond our reasonable control. Under severe force majeure conditions, Kampong Kravers reserves the right to cancel service with prompt client notification.